Privacy Policy
Last Updated: June 18, 2026
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and book accommodations through our platform.
Information We Collect
When you make a reservation, contact us, or use our services, we may collect the following information:
- Full name
- Email address
- Phone number
- Property reservation details
- Government-issued identification, where required for verification purposes
We only collect information that is necessary to process reservations, verify guest identity, and provide our services.
How We Use Your Information
We use the information we collect to:
- Process and manage reservations
- Communicate with guests regarding bookings and inquiries
- Verify guest identity when necessary
- Process payments and refunds
- Provide customer support
- Comply with legal and regulatory requirements
- Prevent fraud, unauthorized transactions, and misuse of our services
Payment Information
Payments are made directly to us through approved methods such as e-Transfer, wire transfer, or other payment methods specified by us. Guests are responsible for ensuring that payment is sent to the correct account details provided by us.
We do not sell, rent, or share payment information except where required by law or to verify transactions.
Information Sharing
We do not sell, rent, or trade personal information to third parties. We may share information only when necessary with:
- Property owners or managers involved in fulfilling reservations
- Government authorities or law enforcement agencies when required by law
- Professional advisors, insurers, or legal representatives when necessary
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where permitted by law
- Request information regarding how your data is used
To exercise these rights, please contact us using the contact information provided on our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Information
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us through the contact information provided on our website.
By using our website and booking accommodations through our platform, you acknowledge that you have read and agree to this Privacy Policy.